From the mind of Tom Beland

Creator of True Story Swear to God

Thursday, January 17, 2008


I hate buying CD's, but the iTunes website won't let me update my credit card information (a problem that seems to be growing, according to the message boards I've read)... so I'm just not buying music these days.

When I contacted iTunes billing department, they said it was because my bank refuses to verify my information. When I call them, they tell me that the opposite.

This is the same credit card I use for Amazon and every other online store I use. So how is it that I only have this problem with iTunes? And why don't they have a customer service number, instead of only an email address??

Ugh. I hate companies that don't give customer service. I really do.

I've tried for over a year to solve the iTunes dilemma, but to no avail. Anyone else been having this problem? If you have... and was able to solve it, can you let me know how you did it?


ed said...

Not that it's a fix for iTunes, but have you tried Amazon's music download service. It's not AS one click simple as itunes, but it's still stupid easy, even for a luddite like myself.

Tom Beland said...

I gave it a shot and it worked for some stuff, but they don't seem to have a list of current titles.

It's frustrating to get messages from some sites saying it's for the U.S. only... and yet Puerto Rico is a U.S. territory.

Thanks for the tip, though. I WAS able to get a few songs I wanted.

Nicolas said...

Have you tried buying iTunes pre-paid gift cards? They work just as well and they sell them everywhere from Walgreens to Radio Shack.